YOUR GUARANTEE FROM
THE ARTISTS MARKETPLACE
About our Policy
At The Artists Marketplace, We want you to absolutely love your art purchase from The Artists Marketplace. That's why we stand behind every original piece sold on our platform with a 14 day money-back guarantee.
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If for any reason you are unsatisfied with your art purchase, you can return it within 14 days of receipt for a full refund, guaranteed. You will be responsible for return shipping costs.
Eligible items should show no signs of damage or quality issues upon inspection. Custom or made-to-order pieces may not be returned. Digital downloads are also non-refundable.
This guarantee only applies to items delivered to addresses within the United Kingdom. International orders are final sale only due to varied import/export laws.
How Our Guarantee Works:
1. Contact our support team within 14 days of receiving your art shipment if you wish to return it.
2. Carefully repackage the item using original packaging materials. You are responsible for return shipping costs.
3. We inspect the return to verify condition and process refunds within 5-7 business days of receiving the intact shipment.
By guaranteeing all transactions for 14 days post-delivery with returns eligible for a full refund, we aim to create a worry-free shopping experience for discovering amazing original art.
We hope you love your artwork! But if you don't, no problem. Let us know within 14 days and we'll make it right. This guarantee underscores our commitment to authentic creations and happy customers at The Artists Marketplace!
Please feel free to contact us via the website or at info@theartistsmarketplace.com with any questions about our 14-day money-back guarantee.
RETURNS
How It Works
We offer a 14 day return window for all original artworks purchased from The Artists Marketplace, provided the piece is returned in its original condition.
This returns policy only applies to items delivered to addresses within the United Kingdom. International orders are final sale only due to varied import/export laws.
Return Shipping Procedures
Items must be repackaged very carefully to avoid damage using original shipping materials if possible. We provide instructions for eligible returns upon request. Return shipping costs are the responsibility of the buyer.
Once the intact return shipment arrives at our facilities, it undergoes inspection by our verification team. Provided no damage or other issues are found, a full refund is issued within 5-7 business days.
Exchanges
If instead of a return, you wish to exchange your artwork for a comparable piece of equal or higher value, we can accommodate exchanges as well. Simply get in touch with our support team within 14 days of receiving your original shipment. Additional shipping fees may apply if the exchange incurs higher delivery costs.
Refunds & Damages
For refund eligibility, pieces must be returned in their original condition showing no signs of damage or other quality issues. In the rare case of items arriving damaged or defective, please contact us immediately with photos so we can resolve the situation in a fair manner on a case-by-case basis.
By focusing exclusively on original creations, each return is unique and we aim to make the process smooth through open communication and good faith on both sides. Please reach out with any questions via the website or on info@theartistsmarketplace.com
PACKAGING, SHIPPING
& DELIVERY
Domestic and International
Welcome to The Artists Marketplace! When purchasing original artworks from our online shop, the following shipping policy applies:
Artwork Retention
All artwork remains with the artist until your payment has been successfully processed. Once payment clears, your purchase is collected by The Artists Marketplace and will be carefully packaged and dispatched for shipping. All packaging and shipping is handled by The Artists Marketplace. We professionally pack artworks in sturdy boxes with plenty of cushioning to prevent damage during transit. Due to partnerships with various global courier services, you may be presented with different shipping options at checkout. Before finalizing the shipping method, we recommend checking the delivery estimate and tracking services included.
Ship-To Regions
We ship internationally, excluding destinations facing economic sanctions or trade restrictions. During checkout, enter your address to confirm we ship to your location.
Shipping Costs & Delivery Estimates
Shipping costs are calculated based on item size, weight, and destination country. All quoted rates are displayed during checkout.
We typically ship international orders within 2-3 business days.
UK deliveries usually take <5 business days.
Europe deliveries average <15 business days.
International deliveries typically average <20 business days. Customs fees & import taxes may also apply. Delivery times for international orders can vary depending on the destination country and shipping method. We typically ship international orders within 2-3 business days, but please allow up to 4 weeks for delivery.
Tracked Shipping
All shipments are sent via tracked shipping services so you can follow your package’s progress. Tracking numbers will be provided after dispatch.
Packaging & Insurance
We professionally package artworks to prevent damage in transit. All shipments are insured for the full declared value.
Damages & Returns
In the very unlikely event your package arrives with damage, please contact us within 48 hours so we can determine the cause and best solution on a case-by-case basis. Learn more in our Returns & Exchanges policy.
Have any other questions? Contact us at info@theartistsmarketplace.com, or via the website.
PRIVACY & DATA
All about Information Security
This privacy policy describes how The Artists Marketplace collects, uses, and shares personal information from customers and visitors to our website. It applies to all products and services offered by The Artists Marketplace.
Information We Collect
We only collect personal information that is provided voluntarily when making a purchase, creating an account, contacting us, or otherwise using our marketplace services. This may include your name, email address, postal address, payment information, messages and inquiries, etc.
We also collect certain technical information about all visitors to our site such as IP addresses, browsing behaviors, device/browser details and traffic analytics. However, this information on its own does not personally identify individuals.
Use of Personal Information
We use your personal information for the following purposes:
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Provide our products and services
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Create and manage your online account
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Process payments and orders - we do not collect or store any financial details. Payment information is securely processed by PayPal, for further details please refer to our payment processing policy.
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Contact you about orders, support inquiries, etc.
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Improve and optimize our website experience
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Send updates, newsletters, and promotions (you may opt out anytime)
We do not share or sell personal information to outside third parties. Limited staff have access on a need-to-know basis.
Data Retention
We retain personal information only as long as necessary for business, accounting and legal purposes. Closed accounts are archived after a period of inactivity but can be reactivated at your request.
You may also contact us to delete your personal information subject to outstanding transactions and legal obligations. Residual backup data may still exist on secured systems.
Security Practices
We follow industry best practices to protect the confidentiality and security of all personal information under our care. Security safeguards include HTTPS protocol, data encryption, access controls and audits, firewalls and regular updates.
Changes to Privacy Policy
We may update this privacy policy over time by posting the revised version here. Continued use of our marketplace services after changes have been published constitutes acceptance of the revisions.
Contacting Us
Please feel free to contact us via the website or on info@theartistsmarketplace.com if you have any questions about our privacy practices or handling of your personal information.
PAYMENT PROCESSING
POLICY
Domestic and International
All transactions and payments on The Artists Marketplace website are securely processed by PayPal. This allows customers to conveniently checkout using their existing PayPal account or by credit card.
Benefits of PayPal Payment Processing:
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Secure encryption technology and storage of financial details
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No credit card information touches our servers
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Customers can easily pay with their PayPal accounts if registered
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PayPal allows instant guest checkout without creating an account
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Accepts all major debit/credit cards and handles conversions
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PayPal offers buyer & seller protection from fraud/abuse
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Streamlines accounting and reduces risks for our business
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PayPal handles all sensitive payment data per latest compliance standards
By leveraging PayPal, The Artists Marketplace website does not directly process or store any customer card details, bank account information, or other financial data. All payments are securely transmitted directly to PayPal and tokenized for future transactions if you save your details with them.
This allows us to focus on our passion - selling unique artworks from talented artists around the world! Let PayPal worry about the technical aspects of getting payments from point A to point B quickly and safely.
Have any other questions about how payments work on our marketplace? Contact us via the website or on at info@theartistsmarketplace.com
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Refund processing
The time it takes for a PayPal refund to be received in your bank account can vary depending on several factors, including the method of payment used for the original transaction, the bank involved, and the country in which you reside.
General timelines
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PayPal balance: If the refund was issued to your PayPal balance, it should be available immediately.
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Bank account: If the refund was issued to your bank account, it typically takes 3-5 business days to process. However, it may take up to 30 days in some cases, depending on the factors mentioned above.
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Debit or credit card: If the refund was issued to your debit or credit card, it typically takes 3-5 business days to process. However, it may take up to 10 business days in some cases, depending on the card issuer.
Factors that can affect the processing time
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Original payment method: If the original payment was made using a bank account, the refund may take longer to process than if it was made using a PayPal balance or debit/credit card.
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Bank involvement: The processing time may also be affected by the bank involved. Some banks may process refunds more quickly than others.
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Country of residence: The processing time may vary depending on the country in which you reside. For example, refunds may take longer to process in countries with less developed banking systems.
Tips for tracking your refund
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You can track the status of your refund by logging into your PayPal account and clicking on the "Activity" tab.
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If your refund has not been processed within the expected timeframe, you can contact PayPal customer service for assistance.